Frequently Asked Question

You may need to clear spooler files and restart the spooler service. The print spooler is a file that manages the printing process. To clear and reset the print spooler:

1. In the search box on the taskbar, type services, and then select Services in the list of results.
2. Select the Standards tab, and then double-click Print Spooler in the list of services.
3. Select Stop, and then select OK.
4. In the search box on the taskbar, enter %WINDIR%\system32\spool\printers, select %WINDIR%\system32\spool\PRINTERS in the list of results, and then delete all files in the folder.
5. In the search box on the taskbar, search for services, and then select Services in the list of results.
6. Select the Standards tab, and the double-click Print Spooler in the list of services.
7. Select Start, select Automatic in the Startup Type box, and then select OK.